General Safety Tips

General Safety Tips

Do not share your confidential information like ATM Card details, Net/Mobile Banking passwords etc with anyone if you receive any calls/SMS/e-mail as CSB Bank will never ask for such details

Fraud in Digital Payment Ecosystem- New Modus Operandi

In this era of digital world all are using their mobile/internet to do their banking trasactions.Currently lots of fraudulent transactions are taking place through UPI and e-wallet transactions. Recently a new technique is been adopted by fraudster through which fraudsters can easily take remote control of victims mobile device and carry out fraudulent transactions using victims mobile banking/payment related apps.

Stepwise details are as under:

  • Fraudster would lure the victim on some pretext to download an app called 'AnyDesk' from Play store or App store. It may be noted that, there are more apps similar to 'AnyDesk' that help provide remote access of device to other users.
  • The app code (9 digit number) would be generated on victim's device which the fraudster would ask the victim to share
  • Once fraudster inserts this app code (9 digit number) on his device, he would ask the victim to grant certain permissions which are similar to what are required while using other apps
  • Post this, fraudster will gain access to victim's device.
  • Further the mobile app credential is vished from the customer and the fraudster then can carry out transactions through the mobile app already installed on the customer's device.

Above modus operandi can be used to carry out transactions through any Mobile Banking and Payment related Apps (including UPI, wallets etc.)

In this connection, we request all our customers not to share any account /card details to any unknown person and also not to download unknown apps from play store so as to minimize/eliminate above frauds.

  • Memorise your PIN. Do not write it down anywhere.
  • If your ATM card is lost or stolen, report to our Phone Banking Team 1800 266 9090(India) or 0422-6612300 immediately.
  • If your card gets stuck in the ATM, or if cash is not dispensed after you keying in a transaction, call your bank immediately.
  • Never allow anyone to stand near you or help you complete transactions while at an ATM.
  • If you have any complaint about your ATM/Debit/Credit Card transaction at an ATM, please take it up with your Card issuing bank.
  • If you get a transaction slip, tear into pieces it immediately after use if not needed.
  • Remember to take your card and cash with you. Cash retraction facility has been withdrawn.
  • Do not conduct any transaction if you find any unusual device connected to your ATM.
  • Change your ATM PIN number regularly.
  • Do not disclose your ATM PIN details to anyone.
  • Don’t use Internet Banking on shared computers and public places like cafes, libraries, etc.
  • Always log out from Internet Banking section and close your browser when you have finished your online banking.
  • Install necessary firewall and anti-virus software and keep it updated to detect malicious software.
  • Never disclose your Net Banking passwords to anyone.
  • Never write down your Net Banking password anywhere. Memorize it.
  • Make your password very strong.
  • Choose a strong password to keep your account and data safe.
  • Never write down your Mobile Banking M-Pin anywhere. Memorize it.
  • Change your M-Pin regularly.
  • If you change your phone number, please update with your nearest branch to ensure that you receive SMS Alerts for each transaction.
  • Be cautious while accepting offers such as open/download emails or attachments from known or unknown sources.
  • Be cautious while using Bluetooth in public places as someone may access your confidential data/information.
  • Don't click on unknown links in emails/social networking sites claiming to be from the bank.
  • Phishing is a technique employed by scamsters to illegally procure personal information like account numbers, Internet banking User ID’s and Passwords, etc.
  • The most frequently used method is to send a spam email to a large number of email IDs. The spam email is designed in such a way as to look exactly like an email sent by the bank.
  • The email simply asks the recipient to click on a link and enter their user id and password. Different techniques are used to lure the recipient to click on the link. Never click on any such link and never enter your login ID and Password without verifying the authenticity of the web page.
  • Vishing is one such attempt where fraudsters try to seek your personal information like Customer ID, Net Banking password, ATM PIN, OTP, Card expiry date, CVV etc. through a phone call.
  • Never share any personal information like Customer ID, ATM PIN, OTP etc. over the phone, SMS or email.
  • If in doubt, call on the Phone Banking number 1800 266 9090(India) / 0422-6612300 (NRI).
  • You may receive letters/emails from foreign entities/Individuals claiming to offer huge amounts of money in foreign currency, on the pretext of helping you in your business/ venture.
  • These may request for your bank account details and ask you to remit an initial deposit/commission so that they can transfer the money offered.
  • They may also claim that huge sums of money for disbursal of loans at cheap rates are kept in an account with the Reserve Bank of India (RBI), and may show copies of certificate/deposit receipts purported to have been issued by the Reserve Bank.
  • RBI does not maintain any account in the name of individuals / companies / trusts in India to hold funds for disbursal and it cautions you against such offers.
  • Also, RBI have received approvals/clarification requests from individuals/entities for effecting remittances in foreign currency towards commission/fees for receiving prizes won in overseas lottery schemes etc.
  • Do not participate in lottery-like schemes functioning under different names, such as, money circulation scheme or remittances for the purpose of securing prize money/awards, etc. These are prohibited under the Foreign Exchange Management Act, 1999.
  • You may receive letters/emails/other communications from entities/individuals claiming to be authorised by Catholic Syrian Bank (CSB) to grant permission to open up bank kiosks/ Customer Service Points (CSP)/ extension counters or any other outlets.
  • These communications may also fraudulently bear the name and logo of CSB/ Reserve Bank of India or any other statutory authority to offer credibility
  • CSB does not allow external entities/individuals to establish kiosks/CSP on behalf of the bank. Please ignore any communications eliciting interest or enticing you to provide funds for such activities.
  • Do not be misled by such emails/ letters/ websites/ advertisements or any other communications. In case of such instances occurring, please email at branchservice@csb.co.in or call toll free number 1800-266-9090.

Source - RBI Press Release: 2007-2008/770, Dated - December 7, 2007

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